Terms of Service

Pilot draft — these terms are being finalized and may change before general availability.

The service. LaundryLink connects you with independent laundry and dry-cleaning stores and independent delivery agents. The store performs the cleaning; the delivery agent performs pickup and delivery; LaundryLink operates the platform.

Photos. Garment photos you upload are the record of your garment's condition. They cannot be changed after an order is paid, and are retained for at least 24 months after order completion.

Stains. Cleaning is best-effort: some stains — especially older ones, or certain fabric and dye combinations — may not come out completely, and no cleaner can honestly promise otherwise. Orders containing stain-flagged garments require your acknowledgment of this before payment.

Damage & loss liability. If a garment is damaged while in the platform's custody, the maximum compensation is a flat $30 per damaged garment, regardless of the garment's value. A lost garment is refunded at that garment's service charge. Where possible, a free re-clean (redo) is offered instead of a refund.

Payments & refunds. Orders are paid in full at confirmation by card. Refund eligibility on cancellation is reviewed manually. Refunds go to the original payment method.

Cancellation. You may cancel while an order is Confirmed, Assigned, or Pickup Scheduled. After pickup, contact the store or support.

Delivery agents are independent contractors, not employees of LaundryLink.

Accounts. You're responsible for your login credentials. LaundryLink may suspend accounts for policy violations, fraud, or safety concerns. You may delete your account when no order is active; past order records are retained de-identified for audit and tax purposes.